Installer training terms and conditions

Terms & Conditions for Legrand Electric UK and Ireland Training Courses

Within these terms and conditions, “Legrand” refers to Legrand Electric  Limited, registered company 00115834.

Legrand Electric Ltd, Great King Street North, Birmingham, B19 2LF.

  1. Cancellations and refunds
    Refunds for booked training courses are issued with the following terms:
    Cancellations up to 3 working days inclusive prior to the course will be eligible for a full refund,  
    Cancellations inside three working days inclusive prior to the course will not be eligible for a refund.

  2. Substitutions
    Clients may substitute the original delegate with another person at no extra charge, provided that written notification is received 3 working days inclusive prior to the start date of the course and is subject to Legrand’s acceptance.

    In the event of a delegate leaving the programme for whatever reason, no substitute or replacement delegate can join in their place. In this event, no refund or part refund of course fees will be given.

  3. Admission
    Entry will not be granted onto  a course unless payment has been made  in full in advance of attendance and  supporting documentation is made available on the day of the course to confirm  that payment has been made. Legrand reserves the right  to  refuse entry to  individuals who are  unable to provide satisfactory evidence that payment has been made.

  4. Vouchers
    Vouchers are to be used only by the person to whom they are issued and are non-transferable.

    Vouchers are only redeemable against training courses and are not transferable against other goods or services.

  5. Payment and VAT
    Total payment is inclusive of VAT at the current rate.
  6. Course costs
    The course fee is the amount that has been invoiced i.e. this may show a discount if the delegate has been issued with a discount voucher code.

    Legrand reserves the right to change the cost of training courses.

    Legrand reserves the right to cancel or reschedule a course after giving delegates due notice. In this situation every effort will be made to accommodate delegates on an alternative course or a refund will be made in full. No compensation will be paid for any additional costs (hotels, transportation etc.) incurred.

  7. Re-scheduling
    There is no charge for re-scheduling to the same event on an alternative date provided notification is given to Legrand in writing more than 3 working days before the event date and that there is availability. However, a booking cannot be moved if the request to re-schedule is received less than 3 days before the start of the original event. No refund will be made in this situation. No more than one transfer will be allowed. Requests to transfer an event must be made in writing and can be sent by email to
  8. Non-attendance
    Failure to attend a  course for which a booking has been made and no prior notice has been given to Legrand, will mean that  the course fee will remain payable in full and no transfer or refund will be given. 

  9. Payment
    Payment must be made online and is required before the training course is held. The course fee covers training, course materials, certificate, lunch and refreshments during the day.
  10. Special Requirements
    Legrand will make every effort to accommodate special requirements that have been notified in advance on the booking form.
  11. Copyright of Legrand training materials
    It is acknowledged that all intellectual property rights, including copyright, remain the sole property of Legrand and any copies made of course materials will be an infringement of copyright unless agreed in advance and in writing by Legrand.
  12. Joining Instructions
    Joining instructions including the venue location and map will be sent prior to the course. If joining instructions have not been received  three days before the training course date, please call +44 (0) 370 608 9000. Legrand will not be held responsible for non-receipt of joining instructions and refunds will not be issued under such circumstances.

    Travel and accommodation is the responsibility of the delegate and is not included in the price of the course. Legrand may supply information on local hotels and travel without prejudice.
  13. Liability
    Legrand does not accept responsibility for anyone acting as a result of information or views expressed on its training courses including course material. Opinions expressed are those of individual trainers and not necessarily those of Legrand.
  14. Use of contact data
    Contact data will enable Legrand to keep participants updated with relevant information, unless the option has been taken not to receive marketing communications . Communications may be via post, telephone, email or other digital means such as social media.

    Participant contact details will not  be disclosed to third parties.

    Participants will be entitled to opt out of receiving communications at any time by following the unsubscribe options on email correspondence or (if appropriate) by contacting Legrand and requesting changes to contact preferences.

    Legrand will retain data collected to administer training courses.

    Legrand will issue invoices for training payments via post.

  15. Other terms
    Legrand reserves the right to remove any delegate from a course should their behaviour be deemed inappropriate. In such an event no refund of course fees or other costs shall be made.